RGB's Customer Services

At RGB Networks we understand the critical role our video processing products play in your network and we are dedicated to supporting you through successful deployments and beyond. Our operation is very nimble and we are able to respond quickly to your needs. Whether you require telephone support, a replacement unit or you need one of our highly experienced field engineers to visit your site, we won't rest until your network is up and running smoothly.

When you choose digital video solutions from RGB Networks, you not only get the most advanced technology in the industry, you get a partner who will listen and work with you through all the challenges of network integration. The members of RGB's support team have broad experience in cable, telecom and IP networking technologies and a deep understanding of video.

We make problem resolution our top priority with rapid response, immediate problem diagnosis and trouble-shooting, site visits, and on-site product training.

RGB has a rapidly growing global installed base, and no matter where you are in the world, assistance from a knowledgeable representative is always within reach. Whether you bought direct from RGB or through one of our trusted partners, we have a worldwide network of experienced service professionals to support you at every phase of the network lifecycle. Your operation is 24/7 and we're there to help you whenever you need us.

RGB's Customer Services: Direct Customers

• Overview of RGB's Installation Services
• Overview of RGB's Training Services
• Overview of RGB's End-User Warranty & Maintenance Services
• RGB Customer Portal for customers who purchased directly from RGB Networks

Ordering

To order services for any RGB product, please contact RGB Customer Service or your sales representative.

Frequently Asked Questions

Q: After I receive an advance replacement unit, where should I send the defective unit?
A: A return label and waybill will be included with the advance replacement shipment. Use these items to return the defective product in that same box, within 30 days.

Q: When purchasing extended warranty services, how is the start date determined?
A: The extended warranty begins on the date the initial warranty period or previously extended warranty period ends.

RGB's Customer Services: Channel/Reseller Customers

If you purchased your RGB equipment through one of our channels/resellers, please visit our Channel Customer Portal.